FAQS
Still have Questions?
We’re here to help! Reach out to our team, and we’ll be happy to assist you.
Do you offer local pickup?
Yes! Local pickup is available for online orders. Select the pickup option at checkout, and we’ll let you know when your order is ready.
Do you ship?
Yes! We offer shipping within the United States. Available shipping options and rates will be displayed at checkout based on your order and delivery address.
What are your shipping options and rates?
Shipping options and rates are calculated at checkout. The cost may vary depending on your location, package size, weight, and selected shipping service.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Please allow additional processing time before your order ships.
Do you ship balloons?
Some balloons and balloon products may be available for shipping, while inflated balloons are intended for local pickup. Availability will depend on the product.
What is your return or exchange policy?
Return and exchange eligibility may vary depending on the item. Please contact us if you have an issue with your order, and our team will be happy to help.
Can I order balloons for a future date?
Yes! If you’re planning ahead for a birthday, party, or special event, contact us about placing a balloon order for a future date.
Do you offer in-store parties?
Yes! RI Party Store offers in-store party experiences. Visit our In-Store Parties page or contact us to learn more about available options.
Do you offer balloon garlands or custom balloon orders?
Yes! We can help with balloon arrangements and custom balloon orders for birthdays, celebrations, and other special occasions. Contact us to discuss what you have in mind.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible. Include your order information and photos of the damaged item or packaging so we can assist you.
Do you offer refunds?
Refund eligibility depends on the item and circumstances. Please contact us with your order information if you would like to request a refund.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We’ll do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.